Refund & Return Policy
Last Updated: March 28, 2026
At Neuro Brain, your satisfaction is our priority. We stand behind the quality of our products with a straightforward 30-day satisfaction guarantee.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price. Products must be unopened and in their original packaging to qualify for a return.
How to Initiate a Return
- Email us at info@welcomelane.com with your order number and reason for return
- We will provide you with return instructions and a return authorization number
- Ship the product back to us using the provided instructions
- Once we receive and inspect the returned item, we will process your refund
Refund Processing
Refunds will be issued to the original payment method within 5-10 business days after we receive the returned product. Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.).
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@welcomelane.com with photos of the damage. We will send a replacement at no additional cost or issue a full refund including shipping.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Non-Returnable Items
Opened or partially used products cannot be returned for hygienic and safety reasons, unless they are defective.
Contact
For return or refund inquiries, please email info@welcomelane.com.